• Personal Banking
  • Commercial Banking

Mobile Banking

Enjoy secure anywhere, anytime access to your accounts. Convenience and simplicity are now right at your fingertips.

  • Check account balances
  • View account history
  • Get account details
  • Transfer funds between accounts
  • Make loan transfer payments1

Frequently Asked Questions:


Q: What is the FirstBank Mobile Service?

A: FirstBank Mobile Service will give you instant connectivity to your accounts anywhere, anytime using the browser on your mobile device. Our Mobile Service allows you to check account balances, view account history, get account details, transfer funds between accounts and make loan transfer payments.

Q: Do I need to sign up for Mobile Banking with FirstBank?

A: If you are already signed up for Internet Banking with FirstBank, you do not need to do anything further. Simply go to www.firstbankvimobile.com and begin enjoying this free, convenient service. If you are not an Internet Banking user simply visit www.firstbankvi.com or any branch office to sign-up for Internet banking. Once you are an Internet Banking user, you too, can just go to www.firstbankvimobile.com and log-in.

Q: Does Mobile Banking at FirstBank cost anything?

A: Mobile Banking at FirstBank is absolutely FREE...just like the Internet Banking. FirstBank's objective is to provide you with FREE 24/7, convenient access to your accounts whether you are using your computer, mobile device or telephone. However, depending on the rate plan with your mobile service provider, you may incur charges when accessing the Internet. Please verify before accessing any Internet sites.

Q: Will the FirstBank Mobile Service work on all mobile devices?

A: FirstBank Mobile Service is a browser-based application that is available from any mobile device enabled with Secure Sockets Layer (SSL) Internet access. The streamlined Internet Banking pages and functions are designed for mobile browser access.

Q: How do I access FirstBank Mobile Service?

A: You simply type www.firstbankvimobile.com in your mobile device's Web browser to access your site.

Q: Do I need a special password for my FirstBank Mobile Service?

A: Simply use the login and password you use to access your Internet Banking online account. Just note, however, that you must be signed up for Internet Banking to access your accounts.

Q: What accounts can I access with FirstBank Mobile Service?

A: FirstBank Mobile Service allows you to access any of your accounts available for access within Internet Banking.

Q: How do I view my account information?

A: Once you access the site at www.firstbankvimobile.com, you'll see a listing of all of your online accounts and their available balances, from which you can choose to view account information. Simply click on the account you would like to access to view more information.

Q: Can transfers be made using FirstBank Mobile Service?

A: Transfers can be made using FirstBank Mobile Service. The transfers page will list all approved online transfer accounts.

Q: Can I access my Commercial Accounts with the FirstBank Mobile Service?

A: Yes. You can utilize it for "view only" features.

Q: Is FirstBank Mobile Service secure?

A: All standard Internet Banking security features are applied at login, including dual authentication.

As a security precaution, however, please always remember to click the "Log Off" link when you finish your online session.

For copy of our Mobile Banking brochure please click here.

For more information, visit any of our FirstBank branches or call FirstLine Telebanking at (340) 775-8899 in the USVI, (284) 495-8899 in the BVI, or toll free at1-866-695-2511.



1 Loan Transfer payments within FirstBank accounts.

Must be signed up for Internet Banking in order to utilize mobile banking. Must have a mobile phone with a valid data plan and access to mobile phone service. Normal mobile carrier charges apply. Internet Banking terms and conditions apply. FirstBank Virgin Islands is a division of FirstBank Puerto Rico. Member FDIC.